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Our docs are improving! We're actively rewriting our Kayako Classic user guide, so check back for improved and expanded coverage!

Updates & Release Notes

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  1. Kelly O'Brien

    Kayako Download: Continued support

    Posted by Jamie Edwards • 8 months ago

  2. Alicia Carney

    Exciting improvements in Kayako Classic (4.90 release notes)

    Posted by Alicia Carney • a week ago

  3. Alicia Carney

    Improvements made to Kayako Classic

    Posted by Alicia Carney • a week ago

  • Quick Start Guides

    Get to know Kayako Classic with guides to the interface, key features, and common workflows.

  • Support Tickets

    Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.

  • Email Configuration

    Get detailed instructions for configuring inbound and outbound emails in Kayako Classic.

  • Live Chat and Calls

    Working to set up calls or chat in Kayako Classic? These articles will get you up and running.

  • User Accounts

    Learn all about creating, configuring, and managing Kayako Classic user accounts.

  • Custom Templates

    Master Kayako Classic's custom templates, so you can fine tune your customers' support experience.

  • Reports and KQL

    Understand what's really happening in your helpdesk with Kayako Classic reporting.

  • Installations & Upgrades (Download Only)

    Get help with installing, running, and upgrading Kayako Classic on your own server.

  • Advanced Configuration

    Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.

  • FAQs

    Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

Looking for the new Kayako?

The new Kayako is a cloud-hosted unified customer service platform, that helps you build closer relationships, work better together, and go beyond delight.