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What codecs are supported with the VoIP feature in Kayako Desktop?

We're actively rewriting our user guide, so check back for improved coverage.

While using VoIP application to call someone, the analog audio signal generated by microphone can not be sent over the Internet directly, but has to be digitised and compressed before it can be sent over the Internet.

The mathematical models enable the coding and compression of such analog audio signal which is referred to as "Codecs".

Originally, the term CODEC referred to a COder/DECoder: a device that converts between analog and digital. Now, the term seems to relate more to COmpression/DECompression.

One of the important features of a codec is its bitrate which refers to the number of bits that is required to be transmitted per second. The higher the bitrate the higher is the bandwidth requirement, so the purpose of the various codecs is to strike a balance between efficiency and quality.

 The list of Codecs that are supported with VoIP feature in Kayako Desktop application: 

  • G.711 family codec (PCMA, PCMU), Speex/8000 (narrowband), Speex/16000 (wideband), and Speex/32000 (ultra-wideband) with fix bit rate and adjustable quality/complexity settings. Fixed mode implementation will be used for targets which lack floating point unit.
  • iLBC in 20 or 30ms mode, with encoder mode is adjusted based on remote's SDP (decoder mode is adjustable during initialization only).
  • GSM, G.722, G.722.1 and G.722.1C licensed from Polycom. More codecs provided by Intel IPP: G.723.1, G.726, G.728, G.729A, AMR, and AMR-WB. The codecs provided by Nokia APS/VAS on Nokia handsets: AMR, G.729, iLBC, and PCMU/PCMA, L16 family of codecs, mono or stereo.
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  1. Sukhpreet Anand

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