Understand what's really happening in your helpdesk with Kayako Classic reporting.
Reports in Kayako Classic lets you access the huge amount of data in your helpdesk and turn that data into useful information. Accessing and Running Reports Login to the staff control panel, and click...
Kayako Classic reports are capable of producing various types of report layout. The way a report is displayed depends on how you structure your report query using a KQL statement. Tabular Report The t...
Your Kayako Classic helpdesk contains a variety of out-of-the-box reports, so if you're not comfortable writing your own reports using the Kayako Query Language, don't worry. See our Introduction to b...
Service level agreements (SLAs) and escalations both play a major role in support industry. It is one of the ways to ensure you're providing good customer service in a timely manner. Using Kayako Clas...
This article services as a reference resource to help you build complex KQL queries. Conditions and Operators Operator KQL Example Results = SELECT'Chats.Chat ID'FROMChats WHERE'Chat.Department'= 'Te...
Optimization is challenge, no matter what you're doing, and unfortunately reporting in Kayako Classic is no exception. How to most effectively make the process of writing, rendering, and processing re...