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Kayako 4.74.2 available now, includes new features, security and bug fixes

We’re excited to announce the release of Kayako 4.74.2 including the following highlights: 

  • Express yourself better with a brand new WYSIWYG (rich text) editor for replies, new tickets, and knowledge base articles. 

  • Craft a more personal voice for your brand by using custom field data in autoresponders and ticket notifications.

  • Take control of your security with an essential security update. Patches are available for customers on previous versions.  

  • Better teamwork with improved round robin on inbound chats to better distribute live chat requests.

This release also includes over 28 other bug fixes and improvements. You can find a full change log in the 4.74 release notes. Kayako Download customers can update immediately by logging into and downloading the latest product files. OnDemand customers will be automatically upgraded on Sunday, June 26th.

Important Security Update 

We strongly recommend all customers upgrade to 4.74.2, as it includes an important security update. An issue was found which would allow an attacker to hijack a user's session on the server where Kayako is installed. This vulnerability was responsibly disclosed to us by a Kayako customer and there is no known exploit of this problem in the wild. To make it easier to protect yourself, we have included patches for the previous two releases.

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  1. Gary McGrath

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