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Why isn't my knowledge base search returning relevant results?

We're actively rewriting our user guide, so check back for improved coverage.

Reason: Knowledgebase search does not give relevant articles

Solution: Knowledgebase search is used by clients to search and find their own answers to simple queries. Please perform the following steps :

1) Re-index the Knowledgebase articles from Admin CP > Knowledgebase > Maintenance.
2) Rebuild help desk cache from Admin CP > Diagnostics > Rebuild Cache

Also, make sure that words used for search are not "stop words", specified in MySQL. The list of the words can be found at:

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  1. Varun Shoor

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