Start a conversation

How do I enable the knowledge base search to look for short words?

We're actively rewriting our user guide, so check back for improved coverage.

A Knowledgebase comprises of a number of articles. So it is essential for a user to be able to search for the relevant articles by specifying the keywords in the search query string. Knowledgebase search is performed at Client Support Center using 'Search' bar or while submitting new tickets.

The Knowledgebase search uses 'Full Text' search and the words should not be less than four (4) characters in length.

To overcome this limitation so that clients can search the Knowledgebase articles by specifying three (3) character words, the mentioned change needs to be done: 

  • Specify the value '3' for the variable 'ft_min_word_len' in the my.ini file (Windows server) or in my.cnf file (Linux server). 
  • Once done please restart your MySQL service.
Choose files or drag and drop files
Was this article helpful?
  1. Varun Shoor

  2. Posted
  3. Updated