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How do I disable the knowledge base article suggestions on the submit ticket page?

We're actively rewriting our user guide, so check back for improved coverage.

The knowledge base article suggestions that appear when users start typing their opening message to a ticket, are generated by Kayako's Instant Response System (IRS). With IRS, Kayako is able to search the knowledge base for relevant articles in real-time while the user is drafting a query for submission.

You may enable/disable the IRS from Admin CP > Settings > Tickets > Enable the Instant Response System (IRS) 

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  1. Sukhpreet Anand

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