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How many CC recipients on an email are allowed in Kayako?

We're actively rewriting our user guide, so check back for improved coverage.

The number of email recipients to be captured on a ticket depends upon the setting Maximum number of recipients in incoming email. This setting is available under: 

Admin area > Settings > Tickets >  Maximum number of recipients in incoming email

This is the maximum number of recipients that Kayako will accept while processing email.

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  1. Gurpreet Singh

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