After a successful launch of PHP 7 support, we are still focusing on product enhancement & stabilization. Below are the highlights.
Customer Defects [Fixed]
[KAYAKOC-6655] Rendering of Mathematical representation including "<" or ">" symbols.
[KAYAKOC-3955] Incorrect date format under the Release tab.
[KAYAKOC-6716] Setting 'Overdue ticket background color' is not working as expected.
[KAYAKOC-7302] Merging user accounts issue.
[KAYAKOC-4793] Column Alias does not work for Custom Fields in KQL.
[KAYAKOC-7154] Text on Printed Tickets are small.
[KAYAKOC-4325] Search ticket API does not seem to get all the results.
[KAYAKOC-6701] Visitor tracking still works when chat is offline.
[KAYAKOC-7487] "Validate news subscriber email address" setting issue.
[KAYAKOC-6235] Ticket Escalation does not happen if the number of tickets to be escalated is more 1000.
[KAYAKOC-7603] Compare template option broken, displaying a blank page.
[KAYAKOC-7630] HTML contents are displayed in the outgoing email when a ticket is forward to third party.
[KAYAKOC-7709] Tinymce js is not cached.
[KAYAKOC-7740] Staff reply text is rendered in a single line in the ticket post with TinyMCE disabled.
[KAYAKOC-7774] Inline images in incoming emails/tickets are not working.
[KAYAKOC-7859] Problems with substrings and unicode characters.
[KAYAKOC-5770] System doesn't import the Holidays that don't have any Flag defined in SLA Holidays section.
[KAYAKOC-6539] Data in Fields "Reply to the email" and "Forward the email" was not saved during update or creation of Parser Rules.
[KAYAKOC-7155] Update' button in Header Logos page of Templates does nothing when clicked without entering any data
[KAYAKOC-7164] Staff-Categories - Parent category - Edit mode - Text corresponding to "Inherit" is seen (Inherit radio button not seen)
[KAYAKOC-7196] Sorting based on "Last Activity" is reversed in Active Sessions Admin of Diagnostics
[KAYAKOC-7225] Reports are broken for selective arguments with any key variable.
[KAYAKOC-1065] Long and wide tables do not have bottom horisontal scroll stick to the bottom of the window.
[KAYAKOC-1577] User role is not getting updated as "Manager" even after setting default user designation setting as "Manager".
[KAYAKOC-2383] "Recurrence Starts" field under 'Recurrence' tab in Tickets accepts past date.
[KAYAKOC-2488] Widget icon is displayed incompletely in Customer Portal.
[KAYAKOC-6599] Edit Ticket Type window in Admin Login is incomplete and has the content partially hidden.
[KAYAKOC-7135] The user policy with name default cannot be found on AddServer call.
[KAYAKOC-7162] Last updated article is not the first article to be displayed on HelpCentre.
[KAYAKOC-7201] Missing scroll bar in tab "Settings Tickets" in Edit Template screen that blocks user from displaying option "user can select a ticket priority".
[KAYAKOC-7206] Scheduled Tasks : When we sort by "Runs every" column , all records will be cleared.
[KAYAKOC-7212] Exception error is displayed when running scheduled task "Auto Close".
[KAYAKOC-7304] Cache records on Diagnostics > Cache Info, are not clickable.
[KAYAKOC-7325] Observing error while creating a ticket by staff credential.
[KAYAKOC-7334] Issue when opening Macros under Tickets in Staff Panel.
[KAYAKOC-7366] "Insert Category" under Macros throwing errors.
[KAYAKOC-248] Browsing session is not getting removed despite the user idle more than configured limit.
[KAYAKOC-3660] Custom fields description is at wrong place.
[KAYAKOC-7309] The Quick filter 'Type' under Staff Panel->News->Categories filters articles instead of categories
[KAYAKOC-7468] Running reports without KQL throws error.
[KAYAKOC-4433] Email field in comment section accepting invalid emails.
[KAYAKOC-4468] Manage Reports : When we export report as HTML, the exported report is missing icon.
[KAYAKOC-6774] Video was not displayed when opening ticket from Staff panel for tickets created from Helpcenter.
[KAYAKOC-6792] Incorrect Description for Starts on Field in Option tab under Manage News section for Staff Panel.
[KAYAKOC-7485] Chat survey form without data submission issue.
[KAYAKOC-7492] Printing a ticket that includes note, the note was not printed in Staff Panel Tickets section.
[KAYAKOC-7601] When CAPTCHA doesn't match, an error message is displayed and the content typed in Subject disappears.
[KAYAKOC-2990] Show/Hide Ticket Tree Side bar is not working .
[KAYAKOC-4327] Errors while Reports without a report category.
[KAYAKOC-7211] Incorrect delete message is displayed while deleting an Email Parser Rule.
[KAYAKOC-373] Autoresponder should be sent in user's preferred language.
[KAYAKOC-7668] Details of a visitor that visited page previously is displayed while initiating a Live Chat as a different registered user.
[KAYAKOC-7851] Admin can create multiple staff with same user name and email address via REST API.
[KAYAKOC-7861] Edit Rating screen is missing vertical scroll bar, thus preventing some options from being displayed in Admin Rating Section.
[KAYAKOC-7782] Move Attachments displays 111.00% after completion and displays incorrect data.
[KAYAKOC-7808] Can't import out of dated Templates issue.
[KAYAKOC-7812] Unwanted HTML tags are displayed in email with customer reply in ticket history.
For upgrade instructions, please follow this article.
You can reach us at support.kayako.com for further queries. Find out more about Kayako Classic: www.kayako.com/classic.
Gurpreet Singh