Find out more about Kayako Classic: www.kayako.com/classic
New
- SWIFT-5007 - Add {{placeholder}} support for ticket replies
How to use placeholders in replies
Within the reply/forward area, you can use the below placeholders. When the reply is sent, the placeholder will be replaced with the information it represents.
Customers Fullname : {{fullname}}
Customers Forename : {{forename}}
Customers Surname : {{surname}}
Customers Title : {{title}}
Customers Salutation : {{salutation}}
Customers Organization : {{organization}}
Customfield : {{custom_field[CustomFieldName]}}
Fixes and other improvements
- SWIFT-4998 - Missing " > " while using quote button when TinyMCE is disabled
- SWIFT-5001 - Increase default font size of TinyMCE editor
- SWIFT-5003 - Focus cursor on TinyMCE composition box when replying to ticket
- SWIFT-4668 - User Passwords are displayed in plain text
- SWIFT-4995 - Unable to quote posts with inline attachments older than 3 days for OnDemand customers
- SWIFT-4567 - TicketCount API displays incorrect results when there are multiple departments
- SWIFT-4980 - Third party replies are sent to ticket creator when 'User' is selected in 'New reply from end user' notifications
- SWIFT-4990 - Line breaks are skipped on disabling the TinyMCE editor
- SWIFT-4993 - Issues with Greek characters
- SWIFT-2103 - Adding a user note via ticket Followup results in [User Error] Warning
- SWIFT-3635 - User is redirected to an invalid URL when 'Restrict Users Group' setting is enabled under Template Group settings
- SWIFT-4374 - SLA are not applied again after the SLA has been set via Escalation rules
- SWIFT-4504 - Difference in date & time with 'Date' type Custom Fields
- SWIFT-4779 - Ticket properties are not updated correctly when replying to tickets.
- SWIFT-4991 - TinyMCE editor adding extra lines within emails being sent
- SWIFT-4992 - Using \X strips off remaining content
- SWIFT-4994 - Notice Undefined variable: _ReplyTabObject encountered in some cases
- SWIFT-4999 - Specific HTML headers can cause blank tickets
- SWIFT-5002 - TinyMCE editor does not load for non-English languages
- SWIFT-5004 - KB articles are inserted twice when using the quick insert menu
- SWIFT-5005 - Sendgird adds img source code in outgoing emails for OnDemand customers
- SWIFT-5018 - Custom Fields are not rendering correctly within notification emails
- SWIFT-2670 - SwiftMailer library occasionally adding additional fullstops within URLs in email notifications
- SWIFT-5000 - Unable to trigger staff reply when switching between tabs with TinyMCE editor enabled
Jamie Edwards