Kayako Classic 4.79 Release Notes

Find out more about Kayako Classic: www.kayako.com/classic

Highlights

The CC field on the 'Forward' tab now has auto-fill suggestions
SMTP server errors are now added to the error logs when there is an issue.
If the `Include ticket reply summary in staff replies`option is enabled, those summaries will now appear below a breakline.
For tickets created with the Staff API, attachments will now come through with the reply emails.

New Feature and Improvements

[SWIFT-4767] - Auto-suggestion is not working for CC option under the Forward tab
[SWIFT-4831] - SMTP errors should be logged under error logs for notification emails when there is an issue with SMTP server.
[SWIFT-3740] - Ability to select which attachments to purge (i.e. tickets, knowledgebase, etc)

[SWIFT-5136] - Convert text box into select drop down for option Maximum number of emails to download in a batch
[SWIFT-5137] - Enable breaklines in Staff replies by default if someone enables the option `Include ticket reply summary in staff replies`
[SWIFT-5138] - Check and alert if `Email size limit` is more then the PHP memory_limit
[SWIFT-2230] - Filter results/Advanced search does not show all the ticket IDs if search limit is set as default
[SWIFT-2275] - SLA plan associated with User always overrides SLA plan for the tickets when user further replies the ticket
[SWIFT-4495] - Encrypted value of Custom Fields is visible in ticket list when seen under a 'View'.
[SWIFT-5035] - User email address is replaced with the Staff email address
[SWIFT-5058] - Placeholder used for 'username' for 'Send Email' tickets shall pick user name, instead of staff name
[SWIFT-5085] - User Search breaks while using Quick Filter
[SWIFT-5108] - Attachment is not sent in the reply email sent to customer for the tickets created using Staff API
[SWIFT-5115] - Increasing rating scale limit from 8 to 10
[SWIFT-5121] - Add valid kb article link for expiry message
[SWIFT-5125] - "acfinalintro" phrase is picking up wrong value for "status" and "hours" variable in final autoclose notification email for "Deutsch (DE)" language pack
[SWIFT-5126] - Admin receiving email parser alerts for banned email address as well

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