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Why aren't my users displaying in Kayako Desktop?

We're actively rewriting our user guide, so check back for improved coverage.

Reason: The issue occurs when database tables linked with visitors/users have reached to their maximum size.

Solution: To fix this, you need to clear a couple of database tables using the following MySQL queries to clear them :

  • delete from swsessions;
  • delete from swvisitorfootprints;
  • delete from swvisitorpulls;

Note: Always take the database backup before making any changes to it.

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  1. Sukhpreet Anand

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