Why aren't my users displaying in Kayako Desktop?

Reason: The issue occurs when database tables linked with visitors/users have reached to their maximum size.

Solution: To fix this, you need to clear a couple of database tables using the following MySQL queries to clear them :

• delete from swsessions;
• delete from swvisitorfootprints;
• delete from swvisitorpulls;

Note: Always take the database backup before making any changes to it.