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How do I prevent my staff from trashing tickets?

We're actively rewriting our user guide, so check back for improved coverage.

You can prevent this by restricting Staff Team permissions.

To do so:

  1. From the Admin Control Panel -> Manage Teams -> Select the Team -> Permissions:Staff. 
  2. Under Tickets set Send tickets to trash to No.
  3. Click Update to save changes. 

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  1. Sandeep Kaur

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