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  1. Sales and Success
  2. Kayako Classic User Guide
  3. Support Tickets

Creating tickets on behalf of an existing user

We're actively rewriting our user guide, so check back for improved coverage.
  1. From the Staff Control Panel -> Select Tickets -> New Ticket.
  2. Select “As a user” as the ticket type.
  3. Choose the department from the drop down menu.
  4. Click Next.
  5. You can then log a ticket on behalf of a User by adding his name. 
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  1. Sandeep Kaur

  2. Posted
  3. Updated