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How do I change the number of seats in my OnDemand subscription?

We're actively rewriting our user guide, so check back for improved coverage.

As per your requirement you might need to add more seats to your subscription so that you can add more Staff accounts to Kayako. You can always do that by simply logging in to your account using your registered email address. Please see the steps below:

  • Go to My Orders -> Manage.
  • Once you click on ‘Manage’ you will see the option to update the seat count. Besides, you can also switch between the subscription types.
  • Click Update -> Next.  
  • On the next screen you can select if you want to avail the ‘Footer Removal’ option -> Next.
  • Update your Billing Address (part of the authentication process) -> Next.
  • Update Billing Card information -> Submit.

NOTE: On-Demand subscription customers can reduce the number of seats. However, the policy does not cover any refunds or adjustments. From the next billing cycle you will be charged for the new seat count.

Please do not forget to disable/delete the extra staff account from Admin CP (Admin CP -> Staff -> Manage Staff -> Select Account: Delete/Disable) before reducing the seat count from

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  1. Sandeep Kaur

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