Get to know Kayako Classic with guides to the interface, key features, and common workflows.
Welcome to your Kayako helpdesk! You’re on your way to delivering amazing support to every one of your customers. This guide is designed to help you get familiar with the basics and hit the ground run...
This article provides a starting point for helping your users submit their first tickets on your support site. The sections below will cover the basic steps your users will need to follow to get start...
Automated ticket rules are designed to minimize repetitive clicking and to keep you from typing out the same old messages over and over. In fact, when you implement rules, they do much of the admin wo...
The knowledgebase is a library designed to help your customers answer their own questions with standard information, how-to's and instructions. Ideally, your self-service resources will be so helpful ...
To really get a feel for Kayako at work, we suggest inviting your team members to join. You can then go through your customer service process together as a team. Try to involve at least one person fro...
Welcome to your Kayako helpdesk! You’re on your way to delivering amazing support to every one of your customers. This guide is designed to help you get familiar with the basics and hit the ground run...
In Kayako, all of your customer conversations are tracked as tickets (you might also know them as support tickets, support requests or incidents). Any message which comes into the helpdesk - whether f...