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Installations & Upgrades (Download Only)

Get help with installing, running, and upgrading Kayako Classic on your own server.

  • Installing Kayako Classic Download

    Running Kayako Classic on your own server gives you full control over your helpdesk, but also means you're responsible for maintaining it and your server as you go along.  In this article we'll walk y...

  • Server configuration requirements

    This page describes required web server configuration that you need in order to install Kayako Classic Download. Server software requirements PHP PHP PHP 5.5 and PHP 5.6 are recommended and supported ...

  • Upgrading (or downgrading) your Kayako Classic Download helpdesk

    It is always recommended that you run the latest Kayako Classic Download release. The latest releases have the most recent bug fixes and security patches applied, keeping your helpdesk bug free and se...

  • Manually scheduling a server task / cron job for Kayako Classic Download

    A lot of Kayako Classic's functionality relies on a schedule of internal tasks that do things like fetch emails, perform system cleanups, execute ticket followups, etc. But this internal system doesn'...

  • Migrating Kayako from one server to another

    The steps below will help you migrate your Kayako 4 helpdesk from one server to another: As a precaution, take the back up of your database, templates, languages and code modifications (if any). For m...