Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs can be used for more?
In this recorded webinar, Customer Advocate-SME Sandeep Kaur and Technical Advocate-SME Kushal Sharma walk through:
- Why support teams use SLAs
- How you can decide on SLAs for your specific team
- How you can know your SLAs are right
- How SLAs & Escalations help support teams