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Recorded Webinar: SLAs - How to Meet Your Customer Expectations

Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs can be used for more?

In this recorded webinar, Customer Advocate-SME Sandeep Kaur and Technical Advocate-SME Kushal Sharma walk through:

  • Why support teams use SLAs
  • How you can decide on SLAs for your specific team
  • How you can know your SLAs are right
  • How SLAs & Escalations help support teams

Watch the recorded webinar here

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  1. Alicia Carney

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