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Can I share a link that will let customers submit a ticket to a specific department?

We're actively rewriting our user guide, so check back for improved coverage.

If you wish that your clients should be able to submit tickets directly to a specific department without having the option to choose any department, the following direct URL can be used for ticket submission under one specific department:<departmentID>

You can check the <departmentID> by hovering over the department name which will reflect the details at the bottom left corner of the screen.

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  1. Sukhpreet Anand

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