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What are breaklines used for?

We're actively rewriting our user guide, so check back for improved coverage.

Breaklines are used to truncate text in incoming emails. This is useful when emails from users contain a lot of repeated content in the form of ticket history. You can edit breaklines from: Admin CP -> Email Parser -> Breaklines. 

In addition, you'll need to insert breaklines at the top of your templates. The templates concerned are: 

* email_ticketstaffreplyhtml
* email_ticketstaffreplytext

NOTE:  If you have multiple template groups, you will need to do this for each one of them.

For detailed instructions on using breaklines, refer to the following User Guide article: 


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  1. Sandeep Kaur

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