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How do I change my staff or admin password?

We're actively rewriting our user guide, so check back for improved coverage.

If you have multiple Kayako admins, you can request the other Admin member to log in and change the password for you by following the steps below:

Admin CP -> Staff -> Manage Staff -> Select the staff member -> General tab -> Add new password.

In case you are the only Kayako admin and you are on OnDemand subscription, you will need to contact us for admin password reset. We would need your Order ID or Transaction ID as part of the authentication process. 

If you are on Download subscription and want to reset admin password, please use this link for instructions.

However, if you remember your admin password and want to reset your Staff CP password, you can simply follow the steps mentioned above for both the Download and the OnDemand Subscriptions.


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  1. Sandeep Kaur

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  3. Updated