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What does it mean if I'm seeing a 'csrfhash' error?

We're actively rewriting our user guide, so check back for improved coverage.

CSRF code is added to add security layer to Kayako. There are two main reasons why you could possibly get a 'csrfhash' error in Kayako:

  • You are likely to get this error if you are being redirected to Kayako login from some other website. 
  • This may also happen if your templates are way out of date.


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  1. Sandeep Kaur

  2. Posted
  3. Updated