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Where can I see survey responses from my users?

We're actively rewriting our user guide, so check back for improved coverage.

Customer surveys for both Live Chats and Tickets can be viewed from the Staff CP. You can also run reports on them. 

Settings for Chat Surveys:  Staff CP -> Live Support -> Messages/Surveys. The ones with a star symbol are the surveys.

Settings for Ticket Surveys : You can find the survey comments on the ticket itself as a private post. It is highlighted to differentiate it from an actual post.

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  1. Sandeep Kaur

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