Start a conversation

How do I allow users to edit the 'Ticket Type' and 'Priority' fields when submitting ticket?

We're actively rewriting our user guide, so check back for improved coverage.

In order to allow end users to select Ticket Type and Ticket Priority when submitting a ticket, they have to be made public. You can make them public from the following settings: 

For Ticket types:Admin CP -> Tickets -> Types -> Select the Type -> General tab -> Visibility: Public.

For Ticket Priorities: Admin CP -> Tickets -> Priorities -> Select the Priority -> General tab -> Priority type: Public.

Choose files or drag and drop files
Was this article helpful?
  1. Sandeep Kaur

  2. Posted
  3. Updated