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Disabling customer satisfaction surveys

We're actively rewriting our user guide, so check back for improved coverage.

For disabling Ticket surveys :

By default, survey emails are enabled only for 'Closed' ticket status. You can disable the survey emails from Admin CP > Tickets > Statuses > Closed > Options > Send satisfaction survey email = No . With this, whenever a ticket is changed to this ticket status, a survey email will not be dispatched to the user asking for rating and comments.



For disabling Chat surveys :

To disable the chat surveys, just empty the contents of the following phrases from Admin CP > Languages > Phrases :

* chatendednotificationsub

* chatendsurvey

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  1. Sukhpreet Anand

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