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Kayako 4.72 available now, including search and productivity improvements

Kayako 4.72 is now available, bringing with it all of the latest fixes and improvements (50 of them!), including the following highlights:

  • Customers have the ability to CC other recipients when creating tickets from support center
  • Improvements to the new responsive, mobile-friendly support center
  • Significant speed and relevancy improvements to search in the staff area
  • The ability to quick toggle all/no CC recipients when replying to a ticket
  • Changes to improve auto-threading and conversation views in email services like Gmail

You can find a full changelog in the release notes. Kayako Download customers can find the updated product files by logging into, under My Orders. Kayako OnDemand customers will be updated in the coming week.

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  1. Jamie Edwards

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