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Kayako Classic: Continued support

For Kayako Classic OnDemand customers

Nothing changes for our Kayako OnDemand customers. We'll continue to support your current Kayako product, and we'll continue to upgrade you to the new Kayako when you’re ready.

For Kayako Classic Download subscription customers (signed up July 2014 onwards)

We will continue to support and develop Kayako Download with new capabilities and updates, and you have the option of upgrading to the new Kayako at a time that suits you.

Your pricing stays the same now and also won't change if you make the upgrade to the new Kayako in the cloud..

For Kayako Classic Download customers on legacy perpetual licenses (signed up before July 2014)

Kayako Download perpetual license customers who are on legacy perpetual license plans will need to renew onto a new subscription license, at a discount.

Find out more in this article.

Upgrading to the new Kayako

You can still upgrade to the new Kayako, at a time that suits you. Find out more here.


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  1. Jamie Edwards

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