Start a conversation

Enabling VoIP/phone support in Kayako Desktop

We're actively rewriting our user guide, so check back for improved coverage.

VoIP/Phone feature is used for handling Inbound/Outbound calls in Kayako Desktop application. For enabling VoIP/Phone feature in Kayako Desktop application, you need to fill up the phone details at:  

KD > File > Settings > Phone > Enable VoIP phone :

  • Link phone account with account: select the staff account with which you wish to make and receive calls.
  • Username: specify the username of your account that is provided by your VoIP provider.
  • Auth Username: it is required in case your VoIP provider has provided any other authentication username for your account.
  • Password: specify the password of your account that is provided by your VoIP provider.
  • Domain: it will be hostname of your VoIP server, e.g. "" or IP address, e.g. “”
  • Outbound Proxy: it is required by some VoIP services, and it's usually the same server name as 'Domain'.


For detailed information on "VoIP/Phone" please refer to our detailed product documentation at:

Choose files or drag and drop files
Was this article helpful?
  1. Sukhpreet Anand

  2. Posted
  3. Updated