Working to set up calls or chat in Kayako Classic? These articles will get you up and running.
Providing real-time support to your customers is a critical piece of a good support strategy. Kayako Classic's live chat features enable your team to provide fast, friendly help to your customers from...
Kayako Desktop lets your support team manage real-time customer interactions via live chat and (for Windows users) over the phone. Each member of your team will need to install Kayako Desktop on their...
Kayako Desktop provides you with a platform to interact with your site visitors and manage your support chats effectively. By connecting Kayako Desktop to your Kayako domain, you can manage live chat ...
Kayako Desktop provides you with a platform to interact with your site visitors and manage your support chats effectively. By connecting Kayako Desktop to your Kayako Classic domain, you can manage li...
Kayako has a feature called 'Message Routing' for creating tickets from offline messages when live chat is offline. The message routing feature allows the clients to leave offline messages via the liv...
Click-to-Call is a form of Web-based communication in which a person clicks a button, image or text to request an immediate connection with another person in real-time by phone call. The feature of Cl...
VoIP/Phone feature is used for handling Inbound/Outbound calls in Kayako Desktop application. For enabling VoIP/Phone feature in Kayako Desktop application, you need to fill up the phone details at: ...
If you're managing multiple brands in Kayako, it's important that the proper logos appear in your customer chat windows. Since each brand and support site is managed by a different template group, you...
By default, if you have a live chat link on your support site, there will be a little bit of fine print beneath it that says 'Live Chat Software by Kayako'. If you're looking to remove the Kayako Cla...
The Kayako Chat Gateway is a service hosted by Kayako, which let's you use your own IM apps to connect to your helpdesk to manage live chats. Rather than using Kayako Desktop to connect to your helpde...