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How do I create canned responses?

We're actively rewriting our user guide, so check back for improved coverage.

Canned responses can come in handy when same text has to be used many a times. You can create canned responses for both tickets and live chat.

For tickets, you can use macros to insert canned replies. Read more about using macros in this user guide article.

For live chat, you can create canned responses in Kayako Desktop. Read more about creating canned responses in this user guide article.


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  1. Sandeep Kaur

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