Email Configuration

Get detailed instructions for configuring inbound and outbound emails in Kayako Classic.

• Setting up email queues

  Email is Kayako Classic's primary support channel. From your first day with your Kayako Classic helpdesk, your team can start communicating with customers using the default support address: 'support@y...

• Optimizing the configuration of your email queues

  Once you've set up at least one email queue in Kayako Classic, it's worth taking a look at some of your system-wide settings, to make sure your queues are operating at optimum efficiency.  In this art...

• Setting up email forwarding for 'Pipe' email queues

  Email queues let Kayako Classic capture email messages and turn them into support tickets. For email queues that use POP3 or IMAP to fetch emails, you can configure these from within the admin control...

• Setting up signatures for outgoing emails

  Signatures in the outgoing emails are pulled from the Staff Profile and the Email Queues. However, signatures set up in the Staff Profile are always displayed above the Email Queue signatures in the o...

• Editing automated email message text

  All automated emails in helpdesk can be personalized according to the needs of an organization. With the availability of different language phrases it becomes handy to modify the content of automated ...

• Changing outgoing addresses for automated emails

  You may have one, two or multiple email addresses (queues) through which your customers contact you. The email channel probably handles the majority of helpdesk communication. To correspond to custome...

• Disabling automated emails

  Sending automated emails make support persons’ life easy as they do not need to look and acknowledge new requests while sitting on their desks, or keep a constant track of time so that an important fo...

• Using SPF to keep your emails from being marked as spam

  SPF (Sender Policy Framework) is an anti-spam technique used by some modern email services to ensure the email they are receiving is really coming from your email server. A entry is placed on your dom...

• Configuring emails (inbound and outbound)

  Email communicationThe purpose of this manual is to cover 2 important aspects of a Kayako helpdesk:Incoming Emails (POP3/IMAP)Outbound Emails (SMTP) Incoming EmailsEmails can be polled using the POP3 ...

• Enabling HTML in inbound and outbound emails

  A preview of what will be covered in context of tickets: Incoming source HTML rendering Outgoing source Incoming HTML Text input is accepted from Support Center and Staff interface. For incoming email...