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Email Configuration

Get detailed instructions for configuring inbound and outbound emails in Kayako Classic.

  • Setting up email rules

    A bunch of mails come in every few minutes and you are left wondering how to filter, categorize, sort and even ignore those unwarranted spam or bounce back emails.  Each mailbox has a unique set of ti...

  • Removing previous replies from incoming emails using breaklines

    Breaklines are common strings that denote the end of a new e-mail reply, where previous replies have been conserved. In other words, the Breaklines in Fusion prevents the addition of previously quoted...

  • Setting up autoresponders for different email queues

    Serving different customers via different support email addresses, brings a natural need to send different automated emails. This can be accomplished by modifying the responsible language phrases and ...

  • Handling large emails in Kayako

    Theoretically, there is no limitation on email size to be fetched into the helpdesk. The email size would depend upon the resources available on the server hosting the helpdesk. Further, the helpdesk ...

  • Configuring and troubleshooting email piping

    The email piping is the name for the technique of sending email message as an input to a program rather than appending the message to the mailbox file. The emal piping is supported for Linux users. To...

  • Preventing piped email bounces

    If you are piping emails into Kayako, but  your end users are getting a bounce back email with following error:******************************************This message was created automatically by mail ...