Master Kayako Classic's custom templates, so you can fine tune your customers' support experience.
Note: We strongly recommend test out any template customizations on a template group which has been added solely for testing purpose (and hasn’t been announced publicly). This ensures that any tweak c...
The support center is put together using a number of templates. For example, there is a template for the header, footer and one for the CSS (clientcss). You can customize the complete look and feel of...
Template groups in helpdesk support the concept of brands. A set of templates dealing with front-end layout, design and outgoing emails constitute a template group in helpdesk. Each template group is ...
To change the look and feel of client support center, you need to modify the required templates from: Admin CP > Templates > Groups > Templates. The associated templates are "clientcss" and "header".T...
Widgets refer to the Hyperlinks buttons (that reside on the main Client Support Interface) which redirect users to a specific section like ticket submission form, user registration section, knowledgeb...
Customizing your Kayako Classic templates gives your team control over the appearance – and in some cases the functionality – of your emails and support center. Any time you update, upgrade, or reinst...
Customizing the templates that govern your notification emails allows you to personalize the content that appears in each email. This can be very useful when choosing which content is most relevant to...
The login form comes enabled by default on the support center. Every user who interacts with you in Kayako is automatically registered and receives login credentials via email. Registered users can lo...
If there is one thing that can help solve support queries before they even reach you, it is a well-structured self-service portal. The most effective self-service portals are those that deliver a seam...
History Changes The history tab shows the changes made to this template. The following information can be retrieved: Version changes and the current version Staff user that made the changes Date and t...