We’re excited to announce some beautiful new improvements to the Kayako Classic UI in Kayako 4.90 - the same product with easier navigation and an improved user experience, and updated to our new design language. Here’s what you can expect from the improved Kayako Classic:
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New Support Center look and feel
Customers can answer their own questions, quickly and simply with a Help Center tailored to your unique brand and content. In fact, 67% of customers prefer self-service help over talking to support agents.
We’ve made Kayako Classic a more beautiful experience for your teams and customers alike. With a fresh coat of paint, we’ve made your support content easier to read. The new support center is mobile-responsive, too.
Easier navigation for your tickets
Stay on top of tickets with ease. Keep your lists of tickets organized and under control so that your team is set up for success. Sort through tags, filters, status, and SLA standing in one clean, beautiful, easy to use help desk interface.
Do more with your time
Automate assignments across your team and trigger notifications based on ticket properties. Leverage complex workflows with ease, and keep the most important information top of mind such as SLA timers, performance metrics, agent ratings, and content coming from your customers.
Cleaner, more intuitive admin area
Keep Kayako working your way. We’ve made it easier to navigate the settings in your administration area—from highlighting urgent alerts to clarifying descriptions and admin content.
Other updates we've released this year
Over the last year, we've made 6 releases including lots of new capabilities, 100s of improvements, bug fixes and some important security improvements and critical security fixes. For more detail, look back through our release notes for each version here. Here's some of the highlights:
- {{placeholder}} support for ticket replies (so Kayako can automatically personalise your macros and canned responses)
- Improved SMTP email support and email logging, and admin notifications for email queue processing failures
- Search and ticket filter support for tags
- The ability to send ticket replies to all of a user's email identities
- Drag-and-drop image upload in news and knowledgebase articles
- Emoji support ?
- The ability to merge user accounts
- Improved live chat visitor monitoring performance (lower server loading for Kayako Classic on-premise customers)
- WYSWIYG ticket reply editor for rich ticket formatting
- Support for inline images in ticket replies
- The ability to leverage custom field values in autoresponders and ticket notification templates
The Kayako team remains committed to not only ensuring our customers continued access to the Kayako Classic product, but to improving that experience in a way that makes sense for your business. For a complete list of the improvements we’ve made to Kayako Classic over the past year, you can click here.
If you have additional questions regarding improvements made to Kayako Classic, you can get in touch at support@kayako.com.
Head to my.kayako.com to find the latest release files and manage your Kayako Classic license.
Alicia Carney