We’re excited to announce a new Kayako Classic release which focuses on product stabilization & enhancement. Below are the highlights:
- Customers would be able to use Workflows (automation rules) at Help Center
- Update custom fields with the execution of Workflows
- Better GUI formatting of KQL results
- Knowledgebase URLs are no longer case sensitive
Enhancements
[KAYAKOC-4974]: Update custom fields while triggering Workflows [Demo]
[KAYAKOC-5030]: Availability of workflows for customers at Help Center
Defects
[KAYAKOC-2322]: Staff Interface loading takes 1-2 minutes
[KAYAKOC-6302]: KB URLs are case-sensitive
[KAYAKOC-2821]: Table formatting issue for KQL results in GUI
You can reach us at support.kayako.com for further queries. Find out more about Kayako Classic: www.kayako.com/classic.
Vinay Sharma