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Kayako Classic 4.92.5 Release Notes

We’re excited to announce a new Kayako Classic release which focuses on product stabilization & enhancement. Below are the highlights:

  • Customers would be able to use Workflows (automation rules) at Help Center
  • Update custom fields with the execution of Workflows
  • Better GUI formatting of KQL results
  • Knowledgebase URLs are no longer case sensitive


[KAYAKOC-4974]: Update custom fields while triggering Workflows [Demo]
[KAYAKOC-5030]: Availability of workflows for customers at Help Center


[KAYAKOC-2322]: Staff Interface loading takes 1-2 minutes
[KAYAKOC-6302]: KB URLs are case-sensitive
[KAYAKOC-2821]: Table formatting issue for KQL results in GUI

You can reach us at for further queries. Find out more about Kayako Classic:

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  1. Vinay Sharma

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