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Announcing Kayako Desktop for Mac

After a successful beta, we're happy to announce that Kayako Desktop for Mac is now available! 

Live chat is the fastest way to deliver a personal, human touch - and Kayako makes it easy to go beyond email and delight your customers. 

With a clean and clutter-free interface, Kayako Desktop for Mac (KDFM) connects with your Kayako support site, and provides several ways of interacting with your site visitors via live chat.

KDFM enables Kayako Engage and Fusion customers (using both Download and OnDemand versions) to:

  • manage multiple live chat conversations simultaneously
  • transfer or share chats among members of your team
  • monitor visitors to your support site in real-time 
  • proactively engage customers who may need help

Here's what one beta customer had to say about KDFM:

"We have been very impressed with Kayako Desktop for Mac. It's delightful to use and gives us all the information we need to monitor, proactively engage and provide great support to our customers."

Jonathan Forrester, Technical Support Manager, CISCO Credit

Download KDFM today

Click here to download Kayako Desktop for Mac, and click here to read the installation guide. Note: KDFM requires Kayako version 4.72 or above. 

Need some extra help?

Our friendly support team are ready and waiting to help you get up and running with Kayako Desktop for Mac. Start a live chat with them today or email 

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  1. James Doman-Pipe

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