Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.
Kayako Classic has a built-in error handling system that will display messages when the system encounters them, as well as logging them into an error logging system. In other words, oftentimes, if the...
Your Kayako Classic helpdesk is the central hub for all of your customer support operations. Any issue or bug that can impact your support center needs to be resolved quickly. Although we do our best ...
SSL, or Secure Sockets Layer is the standard protocol used to establish a secure connection between a web server and a browser. In friendly terms, this means that any information passing from one sour...
This article is useful in case you are looking to provide support to your clients using different user interfaces, but want to have the single installation and Admin/Staff CP for your staff. For exam...
The error appears when the large email[s] gets stuck into the mail box associated with the email queue[s]. The help desk script tries to fetch the large email[s], however due to 'memory_limit' size li...
If you are a Kayako On Demand customer, please contact customer support and we'll help you regain access to your helpdesk.If you have a Download license and have installed Kayako on your own web serve...
The help desk cache can be rebuilt manually by accessing the following URL:http://yourdomain.com/helpdesk-installation-directory/staff/index.php?/Core/Default/RebuildCache...
If you have enabled LoginShare for staff and due to any reason, you are unable to login at Admin CP because of LoginShare, you can disable staff LoginShare from database. For this you need to make cha...
Help desk allows administrator to setup different time zones according to the requirements, to specify correct Date and Time within different processes. Administrator can set the date and time format ...
The comments posted by the users on knowledgebase articles at the Client Support Center appear in the Staff CP at: Staff CP > Home > CommentsThe Staff members may approve or delete the comments or mar...