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Advanced Configuration

Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.

  • Understanding the Kayako Classic REST API and its methods

    With v4 we have implemented the mechanism ‘REST API’. REST is an architecture style for designing networked applications. The idea is that, rather than using complex mechanisms such as CORBA, RPC or S...

  • Understanding sections in language packs

    The language packs for Kayako Fusion are separated into distinct sections. Each section contains a collection of phrases that are common to a particular area of the product. When adding your own langu...

  • Setting up SEO-friendly URLs

    This article applies to Kayako Download customers. Kayako OnDemand customers have this configuration taken care of.By default, URLs to locations in your support center look like this:https://my.domain...

  • Configuring remote authentication using LoginShare

    LoginShare is a mechanism that can be used to authenticate users against any third party application. Creating and maintaining customer records over multiple databases is a hassle. Kayako offers this ...

  • Enabling additional language packs

    Kayako supports nine different languages including English. You can enable these languages as below: Enable the language from: Admin CP -> Languages -> Select the language -> Is Enabled:Yes. If you wa...

  • Open Source Software in Kayako Classic

    This document lists the open source components of Kayako Classic. It is to the best of our knowledge and information available at the time complete with respect to the latest versions of our software....

  • Enabling LoginShare for user accounts

    LoginShare is the mechanism for authenticating your support desk users using an external database or authentication mechanism. With LoginShare you can integrate your Kayako product with your existing ...

  • Accessing Kayako Classic diagnostic tools

    The sections belonging to the diagnostics area of the administrator control panel provide access to useful server and installation information that will help the support staff debug and troubleshoot i...

  • Enabling LoginShare for staff user accounts

    Overview  LoginShare is the mechanism for authenticating your support desk users using an external database or authentication mechanism. With LoginShare you can integrate your Kayako product with your...