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Updates & Release Notes

Check here for the latest news about Kayako Classic.

  • Kayako Classic: Continued support

    For Kayako Classic OnDemand customers Nothing changes for our Kayako OnDemand customers. We'll continue to support your current Kayako product, and we'll continue to upgrade you to the new Kayako when...

  • Kayako Classic 4.78.1 Release Notes

    Find out more about Kayako Classic: www.kayako.com/classic Highlights You can now search and filter based on ticket tags. Admin notification if an email cannot be fetched from an email queue. In case ...

  • Kayako Classic 4.77 Release Notes

    Find out more about Kayako Classic: www.kayako.com/classic New [SWIFT-5061] - Added option for administrators to control maximum cases per page for individual views. [SWIFT-5066] - The Knowledgebase a...

  • Kayako Classic 4.76 Release Notes

    Find out more about Kayako Classic: www.kayako.com/classic New [SWIFT-511] - Added the ability to merge user accounts [SWIFT-4942] - Improved live chat visitor monitoring performance Fixes and other i...

  • Kayako Classic 4.75 Release Notes

    Find out more about Kayako Classic: www.kayako.com/classic New SWIFT-5007 - Add {{placeholder}} support for ticket replies  How to use placeholders in replies Within the reply/forward area, you can us...

  • Kayako Classic 4.74 Release Notes

    Find out more about Kayako Classic: www.kayako.com/classic New Rich text editor support for staff ticket replies (enable it under Ticket Settings and Enable TinyMCE Editor in the admin area) Custom fi...

  • HTTPS/SSL will be required to run the Kayako Classic iOS app, starting January 2017

    Update: Apple have pushed back their deadline for enforcing ATS on applications. This allows all Kayako customers a little more time to get their servers ready for ATS, we have pushed back the deadlin...

  • Kayako 4.75 available now, includes new features, improvements and bug fixes

    We’re excited to announce the release of Kayako 4.75 including the following highlights: We've added placeholder support for staff replies in our html editor. This can also be used within macros to ma...

  • Kayako 4.74.2 available now, includes new features, security and bug fixes

    We’re excited to announce the release of Kayako 4.74.2 including the following highlights:  Express yourself better with a brand new WYSIWYG (rich text) editor for replies, new tickets, and knowledge ...

  • Recorded Webinar: SLAs - How to Meet Your Customer Expectations

    Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs can be used for more?In this r...