Updates & Release Notes

Check here for the latest news about Kayako Classic.

• HTTPS/SSL will be required to run the Kayako Classic iOS app, starting January 2017

  Update: Apple have pushed back their deadline for enforcing ATS on applications. This allows all Kayako customers a little more time to get their servers ready for ATS, we have pushed back the deadlin...

• Kayako 4.75 available now, includes new features, improvements and bug fixes

  We’re excited to announce the release of Kayako 4.75 including the following highlights: We've added placeholder support for staff replies in our html editor. This can also be used within macros to ma...

• Kayako 4.74.2 available now, includes new features, security and bug fixes

  We’re excited to announce the release of Kayako 4.74.2 including the following highlights:  Express yourself better with a brand new WYSIWYG (rich text) editor for replies, new tickets, and knowledge ...

• Recorded Webinar: SLAs - How to Meet Your Customer Expectations

  Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. But can SLAs can be used for more?In this r...

• Announcing Kayako Desktop for Mac

  After a successful beta, we're happy to announce that Kayako Desktop for Mac is now available!  Live chat is the fastest way to deliver a personal, human touch - and Kayako makes it easy to go beyond ...

• Recorded Webinar: Mastering Kayako Reports

  Thank you to those of you who joined our Kayako Reporting & KQL webinar. It was a great success! For your convenience, here is a recorded version of  the webinar:  As always, reach out via classic@kay...

• Kayako 4.73.3 available now, includes security and bug fixes

  Update: 13th April 2016 Fixes SWIFT-4951 The staff control panel quick search is not working after a fresh database installation. SWIFT-4926 Improved email deliverability when using Kayako as your ema...

• Kayako 4.72 available now, including search and productivity improvements

  Kayako 4.72 is now available, bringing with it all of the latest fixes and improvements (50 of them!), including the following highlights: Customers have the ability to CC other recipients when creati...

• Kayako 4.71 available now, including a new responsive mobile support center

  Kayako 4.71 is now available, bringing with it a raft of awesome improvements and a responsive, mobile-friendly support center: Including: Responsive, mobile-friendly support center (if you're reading...

• June 2015 Security Advisory: Kayako Classic 4.70.1 and earlier

  We have discovered a critical security vulnerability in Kayako software. In accordance with our security vulnerability, fix and patch policy, this security advisory discloses what the vulnerability is...