Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.
What is GDPR? The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to bring data protection legislation into line with new, previously unforeseen way...
Update: We will continue to support the last five versions of Kayako Classic Download and release new versions. However, for those with a Perpetual Kayako Classic Download license, you will need to ...
From version 4.75 and above we've added placeholder support for staff replies in our html editor. This can also be used within macros to make your predefined responses much more personalized. Within t...
From 4.93 version Kayako handles the ticket content internally, including user and staff replies, as HTML. But how it is displayed is configured with these settings:HTML handling (on the web and in em...
The default functionality is for the Status to be set to Open whenever the customer replies via e-mail. In order to maintain the ticket status when a user responds, go to your Admin Panel > Tickets > ...
User might face issues when trying to view tickets from the ticket list view, the most common cause are the ''whitespaces'' within search bar . Removal of the ''white space'' from quick search bar rig...
If you try to delete a significant amount of tickets, empty trash with thousands of records or cleanup spam you suddenly got attacked with, your database will probably time-out. Instead, you can use t...
The number of email recipients to be captured on a ticket depends upon the setting Maximum number of recipients in incoming email. This setting is available under: Admin area > Settings > Tickets > ...
You may get this error while trying to update your existing email queues. As a part of security update (v4.80.2) we fixed a security vulnerability which can cause the potential compromise of an email ...
When your staff replies to a support ticket, Kayako Classic can update its status, to keep it moving through your workflow. You can set a default reply status based on what ticket view the staff membe...