Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.
Breaklines are used to truncate text in incoming emails. This is useful when emails from users contain a lot of repeated content in the form of ticket history. You can edit breaklines from: Admin CP -...
You can add staff members from: Admin CP -> Staff -> Manage Staff -> Insert Staff. You should be able to assign Team, Department/s and other permissions to a staff member when creating his account. Yo...
You can support as many end users from the Support Center. There is no restriction on this count....
The number of staff members that you can add to Kayako depends on the seats your purchase. Please note that if your staff count in Admin CP exceeds the purchased seats, your helpdesk will become inacc...
Email replies will be appended to existing tickets based on whether they pass a series of checks. The checks are performed in the following order:First, Kayako checks for the ticket ID in subject with...
Canned responses can come in handy when same text has to be used many a times. You can create canned responses for both tickets and live chat. For tickets, you can use macros to insert canned replies....
You can reset your Support Center password using the ‘Lost Password’ option under the Login field on the ‘Home’ page. You will receive the password by email....
If your account has been locked because of wrong log-in attempt, you can get your Kayako admin to adjust the time after which it gets restored. The setting can be found under: Admin CP -> Settings -> ...
If you have multiple Kayako admins, you can request the other Admin member to log in and change the password for you by following the steps below: Admin CP -> Staff -> Manage Staff -> Select the staff...
You can change Kayako admin email address from: Admin CP -> Staff -> Manage Staff -> Select the staff member -> General tab -> Change the email address ->Update. You can request another admin user to ...