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FAQs

Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

  • I suspect a support site of using a pirated copy of Kayako. How do I report it?

    If you suspect a copy of Kayako is being used without a valid license, we'd like to hear from you. Your report and contact details will be held in the strictest of confidence.Please contact us and we ...

  • Do you offer refunds?

    We offer full, no obligation 30 day free trials of On Demand version of our Fusion software. The trials are unlimited in functionality, and should be used to evaluate our products before purchasing. K...

  • How do I disable MySQL strict mode on the server?

    In order for Kayako Classic Download to run on your server, you'll need to disable 'strict mode' in your MySQL database. You can do this by making a quick change to your configuration file:  Open eith...

  • How do I run 'phpinfo' on my Kayako Classic server?

    Sometimes, when troubleshooting Kayako Classic Download issues, we may ask you for details about PHP environment on your server. You can use the phpinfo function to return information about your PHP c...