FAQs

Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

• Why aren't my users displaying in Kayako Desktop?

  Reason: The issue occurs when database tables linked with visitors/users have reached to their maximum size.Solution: To fix this, you need to clear a couple of database tables using the following MyS...

• Why is live chat still offline after I've logged into the staff control panel?

  There are several reasons this may be happening:  You may not have Kayako Desktop installed. You may not have created a 'Live Support' department in your Kayako. You'll need to log into the admin cont...

• How do I use GeoIP to enable Map View on Kayako Desktop?

  To view the visitors in Kayako Desktop application in Map View, you need to install GeoIP at your server from the installation files. For detailed information on GeoIP please refer to our detailed pro...

• How to change the ticket ID type to show a sequence of numbers?

  For changing the ticket ID's to Sequential ticket ID's beginning from some particular number, you need to perform the below mentioned instructions:Navigate to Admin CP > Settings > Tickets, and change...

• What does it mean if I get a '[Notice]: unserialize() [function.unserialize]' error?

  Issue:[Notice]: unserialize() [function.unserialize]: Error at offset 5 of 41 bytes (includes/functions.php:82)UNSERIALIZE FAILED: a:1:{s:15:\"templategroupid\";s:1:\"1\";}[Warning]: Cannot modify hea...

• How do I set up a custom domain for Kayako OnDemand?

  If you want your customers to access the help desk at your custom domain i.e. support.yourdomain.com rather than Kayako hosted domain i.e. yourdomain.kayako.com, follow the steps mentioned below:    S...

• What does it mean if I get an 'Uncaught Exception: Invalid data provided22 (0)' error?

  Notification: Uncaught Exception: Invalid data provided22 (0) in /path/to/document/root/__swift/library/TemplateEngine/class.SWIFT_TemplateEngine.php:976 Resolution: When you try to access your helpde...

• Can I bring my data from another helpdesk system to Kayako?

  Can't afford to lose data in your current help desk? That is something you shouldn't be worrying about anymore! We understand the importance of maintaining help desk data. We will help you migrate you...

• Why am I getting session expired errors?

  Sometimes you may run into repeated session expirations, if your computer's internet connection assigns dynamic—rather than static—IP addresses. To keep your sessions from expiring every time your IP ...

• Can I fetch POP3/IMAP emails manually?

  The mail fetch can be executed manually by accessing the following URL:http://yourdomain.com/helpdesk-installation-directory/cron/index.php?/Parser/ParserMinute/POP3IMAP...